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- The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V.
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Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’. After reopening the complaint at the casino’s request, the player had finally been verified, and he confirmed a successful withdrawal. The player from Poland had his account closed by the casino after undergoing numerous verifications, including a Skype call. Since the issue happened more than two years ago, we had to reject the complaint. The player from Ukraine made numerous deposits in the casino using USDT BEP-20.
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Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint. The complaint was rejected because the player didn’t respond to our messages and questions. We ended up marking the complaint as resolved because the player informed us that all winnings were received. The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification. Later, the casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds.
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A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. The player from Peru had reported an issue with withdrawing his winnings of 260 PEN from MOSTBET, despite having passed all requested verifications. The casino had informed him of a violation of rule 2.10, but did not provide specific details. After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful.
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However, the player insisted on a full refund of his deposits, arguing that the casino was illegal in his country. The casino maintained that lost funds were not refundable and that there had been no incorrect debits from the player’s balance. The Complaints Team, after reviewing the evidence provided by the casino, concluded that the player had lost all his funds and hence, the complaint was rejected. The player from India had requested two withdrawals totaling INR four months ago from MostBet Casino, but the transactions were still pending. Despite having provided all necessary documents and screenshots, the player had not received any response from the casino.
We have recommended the player to contact the casino’s licensing authority. The player from Tunisia reported that his Mostbet account had been frozen shortly after depositing 172 USDT. Despite completing a Skype call for verification, he had been informed that the process could take up to 60 days.
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The casino had explained that verification could take up to 60 days and confirmed that the player’s account had been unfrozen. The player had confirmed that the issue was resolved, his account had been unblocked, and he had been able to withdraw his funds. Good customer support can make or break your betting experience, and Mostbet really takes this to heart. They’re on standby 24/7, ready to help out UK bettors with any questions or issues.
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The issue remained unresolved due to the player’s failure to complete the casino’s verification process. The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period.
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The casino had insisted on the need for the bank’s official response based on the results of the code verification. The player had been unable to secure this document, thus hindering the resolution of the complaint. Consequently, the complaint had been rejected due to the player’s failure to provide the necessary evidence. After using the Mostbet website and the app for quite some time, we found that the bookmaker is quite effective in sports betting. Even though the sportsbook section of this betting website has a limited number of sports to bet on, each sport has a lot of betting options and superior betting odds.
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In our review of MostBet Casino, we meticulously evaluated and analyzed the Terms and Conditions of MostBet Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
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In addition to watching the game, you’ll also see the updated live betting odds below the viewing screen. While the 5X rollover requirement looks quite attractive, having to bet combined odds of 2.74 takes a lot of the shine off of this offer. Make no mistake; converting your bonus money into cash on hand will be one heck of a challenge.
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My questions were responded to promptly, but I had to follow up with them repeatedly for additional clarification. You can also check out their ‘Contact Us’ section to view the feedback form. After football and cricket, tennis undoubtedly takes the cake in India. So obviously, it comes as no surprise to see them excel in the tennis betting department. The upside is limitless, with affiliates like Ryan Robinson earning $9,400 per month through Bluehost alone.
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The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Nigeria is not able to withdraw his winnings due to incomplete phone number verification. The player from the Czech Republic had complained about not receiving the advertised 10% cashback at Mostbet Casino despite having met the betting conditions.
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In identifying any suspicious activities on the player’s part, the security service has the right to ask the client to verify the personal data. It is also possible to cancel the payment if the account is not used for gambling. Once you have registered an account, you will be free to make deposits to place bets. Another important benefit of the app on the Mostbet website is the pop-up notifications. These notifications will not let you miss a significant match, favourable odds or bonus.
Despite changing the phone number through support, the code still isn’t being sent. The player from Poland had his casino account frozen without clear justification and struggled with a lack of response from support. After resubmitting the same verification documents as before, he was scheduled for a video call in 3.5 weeks. He sought to understand the reason for the account freeze and the delayed verification. Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players.
The player from Mexico had experienced a delayed response concerning account verification after depositing 5000 pesos. After an initial Skype call 40 days prior, she had not heard back from the casino. However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation. The casino had delayed its response despite the player having provided all necessary information. We had attempted to assist the player by asking for additional information and extending the response time.
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The player from Peru had her account locked and was told to wait 60 days for access after submitting documents. Despite the promised timeline, it had been over 120 days without account access or the ability to withdraw her funds of $350. Furthermore, password recovery wasn’t working and customer support had stopped responding. The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V.
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As such, we were unable to assist further and the complaint had been rejected. The player from Cambodia had encountered difficulties accessing his Mostbet account after he forgot his password. Despite his attempts to recover it, the required verification code was not being sent to his registered contact details.
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The player from Portugal has requested the permanent closure and deletion of their casino account. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player from Sweden participated in Mostbet Casino, where after several deposits and experiences with the games, his account was suddenly frozen. Despite numerous attempts to contact the casino and its affiliates, his efforts remain unresolved, leaving him anxious and confused.
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However, the player did not respond to our inquiries within the extended seven-day period. As a result, we had no other option but to reject the complaint due to lack of necessary information for further investigation. The player had believed the delay was due to the casino’s standard practice for carrying out the KYC procedure.